Crumb Trail
Help Centre
Q. General Information on Satellite Television
Q. Fitting a Rear View Camera System
Q. General Information on Satellite Television
A.
Whats it all about? Satellite television has many advantages over “normal” TV for anyone who wants to watch TV whilst on the move, Firstly, with Digital Satellite reception, you either have a picture or you don’t, there is no “in-between”.
You must have a clear view to the South, Which is where the signal comes from. Secondly, the choice of channels and programmes is immense and includes radio stations.
Thirdly, and most importantly to many people, U.K. TV channels are available over a large area of Europe so that, even as far south as Portugal or Greece even North Africa, you can still watch the programs you would be watching at home. However, receiving satellite TV can be as easy or as complicated as you make it. It is not just a simple matter of connecting a dish to a TV and pointing it at the sky, not for Digital broadcast anyway.
The Digital signal is an exact signal, either you have it or you don’t.
The equipment you need is a dish, a DVB receiver (digibox) a television and of course some method of locating the satellite signal, even with this equipment it may prove difficult to locate and retain the signal.
Alternatively, a fully automatic satellite system such as the Oyster range will locate the signal and retain the signal all by the press of a button. Absolutely no hassle.
Can I Watch Terrestrial T.V. via Satellite?
Yes, all current terrestrial TV stations are available through the satellite network as are a large number of radio channels including Radio 1 through’ to 5, also a selection of lifestyle channels will be available to you. You will, however, need a “Digibox” to de-crypt the signal and a “Free to View” card, which as a UK TV licence holder you would be entitled to.
You will not receive any “premium Sky channels” unless you were to take out a subscription with BskyB.
What Size of Dish do I Need?
The Astra 2 footprint map shows that an Oyster Caro 55cm System is adequate for the UK and most of Central Europe.
The 65cm Oyster System is more than adequate for the reception of British broadcasted television in most of Europe, but for those of us that head to Southern Spain and Portugal, an 85cm Oyster would be advised.
You should then receive most of your favourite channels without a problem. ( Please note that the software settings will need to be altered on your Digibox ).
You will not be able to receive BBC and ITV and some of the “premium Channels” as they are broadcasted from the Astra 2D satellite, which has a footprint that only covers the U.K. Eire and northern France.
Further information can be found on the Astra website http://www.astra.lu
Is there a 12v “Digibox” available?
Yes!
Does it need a Telephone Line to Work?
No, it does not need a phone line to work. Please note when we supply a Digibox, we supply it with no contractual obligations to Sky.
GLOSSARY OF TERMS
Astra 1
The satellite system at 19.2º east operated by S.E.S. Luxembourg. This system provided the old analogue service.
Astra 2
The satellite system at 28.2º East operated by S.E.S. Luxembourg. A system is made up of a number of co-located satellites (2A, 2B, 2C, 2D) so that from the Earth they appear to be at the same point. Astra 2 broadcasts digital programmes from SKY, BBC, ITV, CH4 & CH5 to be received using a ‘DigiBox’.
Beam
Each satellite within a system has a number of transmitting elements. These transmit a number of programmes down to a set area of the Earth’s surface, called the "Footprint". It is only within this footprint that the programmes are intended to be received. A larger dish is required at the edges of the footprint.
‘DigiBox’ Common name for the digital satellite receiver used to receive programmes from SKY, BBC, ITV, CH4, and CH5.
Focus T
his is the way the dish collects as much signal as possible and directs (focuses) it towards the L.N.B. It is very important to the performance of a dish that the dish face is not distorted and that the L.N.B. and arm are in the correct position. There are three main types of dish used: the Offset type where the L.N.B. arm is towards the bottom of the dish, the Prime type where the L.N.B. is directly in front of the dish and the Casegraine type where the L.N.B. is behind the dish with a feed tube/horn in front of the dish.
Footprint See "Beam".
‘Free to Air’
Satellite programmes which do not require a subscription. Some programmes (BBC/ITV/CH4/CH5) fall into this category but still require a viewing card and a receiver with a card slot such as a ‘DigiBox’.
L.N.B.
"Low Noise Block" - This is the active part of a satellite dish which receives, amplifies and converts the signal into a form which can be decoded by the receiver box. It usually has the ‘F’ connection on it. The efficiency of an L.N.B. is measured in decibels (dB), the lower the better, 0.6dB is better than 0.7dB.
Skew
The rotation of the L.N.B. within its holder to compensate for the curvature of the earth. Measured in degrees.
Transponder
A single transmitting channel from a satellite which carries a number of programme channels.
Useful phone nos. & website addresses: For general info. On BBC digital satellite transmissions: http://www.bbc.co.uk/info/news/news192.htm
For general info on ASTRA satellite services, including footprint maps: http://www.ses-astra.com
To request a viewing card for “Freesat” programmes: Tel. 08706 06 1111
Q. Internet Via Satellite?
A.
Will it support a network?
Yes! With the Directway DW Series Modems , you may network in up to 50 computer systems. Create a mobile command center that supports a team of people. Consider going wireless and make your broadband connection up to a quarter mile away from the vehicle. The DataStorm offers you connectivity anywhere, which is far more effective than cellular or satellite phone technology
Question :- How big are the dishes?
Answer :- The dishes range from 74cm to 2.4m, depending on the grade of service required.
Question :- Can the system support a Macintosh?
Answer :- Yes it can support all computers and laptops
Question :- Does weather effect the dish?
Answer :- Not really, unless it is exetreme snow, wind or rain then the dish should be fine. It may need a few minutes to re-adjust itself before it will work again.
Question :- Can satellite television work off the dish?
Answer :- Yes, but only of a 0.74m mobile dish.
Question :- What do I get for the airtime price?
Answer :- You will recieve an always on connection, a 24/7 help desk, and a download/upload range from 512/128kpbs to 4MB/2MB.
Question :- Are there any data limits?
Answer :- No, not daily weekly or monthly. Sometimes sites are throttled, but traffic is never stopped - it is an unlimited service.
Question :- What is FAP?
Answer :- It is based on a virtual 'leaky bucket'. Which fills at the rate of the download being achieved and empties at the defined 'Leak rate'. Within the bucket there are levels at which the user will be throttled and to reach them a download must occur constantly at more then the Leak rate for long enough for the bucket to fill to the defined level. The moment the download stops, the bucket starts to empty so essentially what the user has is a buffer to allow downloading for a predefined time. All recovery times that are quoted assume this to be the case, if the user continues to download the bucket will not start to empty.
Question :- What is the MTT?
Answer :- MTT is Monthly Trust Threshold. It has been decided for sites that were behaving reasonably, the parametres would be increased to allow the occasional much larger download to be performed
Question :- What is it's range?
Answer :- Europe, the Middle East and North Africa
Question :- What is the mobile package?
Answer :- The package includes a dish, a modem and a controller. It allows most vehicles to become a stable broadband platform.
Question :- How easy is it to use?
Answer :- Very easy. The package includes a D3 Controller that has only two buttons one to search for the satellite and stow, to store it away on top of the vehicle.
Question :- Will I need to dial up?
Answer :- No there is no need for a phone line as everything is done via satellite, therefore no need to dial up.
Question :- Do I have to be parked to use the system?
Answer :- Yes, you will need to be stationary to use broadband.
Question :- Does it support VOIP?
Answer :- Yes. We can provide a managed solution using a DW6040 or connect your own voice appliance (no quality of service).
Q. Inverter On Line Advice
A.
The Transleisure range of power inverters are an economical solution for all your mobile power needs and are available as either small portable units or hardwired fully installed systems. Developed for various markets be it caravan, motorhome, marine or off grid connection, the Transleisure range of inverters will meet all your requirements in any environment, with a range of units from 100 watts to 3000 watts. Combine this with our expert knowledge, excellent after sales service and fast delivery, makes our units the popular choice for all your mobile power requirements.
If you need power, versatility and reliability take a closer look, the Transleisure range of inverters can be a low cost alternative to bigger and more expensive equipment.
Almost all domestic mains appliances can operate perfectly well on a power inverter that puts out 230 volts AC. Which means you could run almost any mains appliance from your DC power source, without the need of purchasing expensive and poor quality DC equipment. An inverter works by taking the stored DC power from your leisure batteries and changes or inverts it into 230 volts AC. There is some loss of efficiency in the conversion but is far less than 12-volt equipment and this loss is more than made up for by not having to purchase expensive DC equipment.
If you are looking to visit foreign shores where the available mains power from campsites and marinas has very low available amps, then an inverter will help. By using an inverter while on site or shore power you will have the freedom to still use all your high current mains equipment i.e. microwave ovens, irons and air conditioning units without the worry of the mains breaker tripping. Alternatively, if you are constantly on the move and only stay parked or moored up for short periods you could use a power inverter instead of paying extra fees to use site or marina electricity.
We hope you find this information helpful, and should you need any further assistance please do not hesitate to contact our technical sales line and speak to one of our advisers.
WHAT IS A POWER INVERTER?
A power inverter is an electronic device, which inverts DC (usually 12 or 24 volt battery power) energy into AC energy (domestic mains electricity) enabling you to power ordinary household appliances from your DC power source.
WHAT IS THE DIFFERENCE BETWEEN MODIFIED SINE WAVE AND PURE SINE WAVE?
Modified sine wave inverters are simple, efficient and give good reliable performance at an affordable price. They work by mimicking the normal AC output waveform by producing a stepped square wave. Although they do not give a true sine wave, they do maintain the key voltage parameters allowing the vast majority of domestic mains equipment to run successfully. However not all modified sine wave units are the same; the vast majority of problems associated with mains equipment not working effectively on modified sine wave inverters actually stems from poor inverter design rather than the lack of a pure sine wave output. The Moore Power range of modified sine wave inverters is probably the best designed and built range on the market today.
Pure sine wave inverters work much the same way as their modified counterparts, but instead of a square wave output, they produce a pure sine or true sine wave output. This output is present in the normal mains supply from site or shore power, virtually all mains equipment will work from a pure sine wave inverter without performance or interference problems associated with some modified sine wave inverters. However, pure sine wave inverters are not perfect they are less efficient, heavier, larger and considerably more expensive than a modified sine wave inverter.
WHAT CAN I USE A POWER INVERTER POWER?
With a large enough battery bank, or a large enough alternator output from your vehicle, and a powerful enough inverter almost anything within reason can be operated from a power inverter. Everyday appliances such as TV's, DVD players, Laptop Computers, Microwaves, Washing Machines, Power Tools and even Air Conditioners can all be run from a power inverter.
WHAT SIZE POWER INVERTER WILL I NEED?
Choosing the right size inverter can depend greatly on the power requirements of the appliances you expect to use at any given time. You should consider both the continuous and more importantly the surge power rating of the appliance you plan to run from an inverter. The continuous rating must be high enough to handle all the loads that may be running at the same time. The inverter must also be capable of handling the starting surge or peak surge of all the loads that may start at the same time. Starting surge can typically take many times their continuous rating to start.
HOW DO I CHARGE THE BATTERY FOR MY INVERTER?
Because inverters operate from DC battery power, usually a bank of one or more batteries, the battery source will have to be recharged at some point. Most vehicles will recharge their batteries from an onboard alternator or mains operated battery charger when on mains hook up. Depending on the inverter load and runtime required, most low power appliances for example a TV will easily be covered by the charged battery, large power draws for example a washing machine will need to be augmented by the operating alternator supplying a continuous charge to the battery.
If the load is large (Air Conditioner, Washing Machine Etc) verify that the installed vehicle alternator is of large enough capacity to operate both your vehicle power requirements and fulfil the capacity of the inverter load.
HOW LONG CAN I RUN THE INVERTER ON MY BATTERY?
To run the inverter from a battery bank over a long period, you will need to meet the continuous load demands of the appliance. To calculate this power drain on your battery, it is first necessary to estimate the reserve power (Amp/Hour or Ah) of the battery, and the amps the inverter will require.
N.B It will take approximately 10 DC amps to power 1 AC amp.
Most DC batteries will display its amp/hour rating either on a label or etched onto the battery itself, if you cannot find the Ah rating then look for the batteries reserve minutes rating mark next to the cold cranking amps rating. The reserve minutes multiplied by 0.3 = Amp/Hours (367 x 0.3 = 110Ah)
To estimate the maximum battery power the inverter will require to run an appliance, divide its continuous load wattage requirements by 12 or 24 depending on your DC power supply.
For example:Continuous Load Watts / 12 or 24 = DC Amps Draw100 Watts / 12 = 8 Amps Per/Hour100 Watts / 24 = 4 Amps Per/Hour
Divide this figure into the Ah rating of your DC batteries and you will have an approximate continuous running time of your appliance.
110 Ah 12 Volt DC Battery / 8 Amps = 13 Hours110 Ah 24 Volt DC Battery / 4 Amps = 27 Hours
This is only meant as a guide, DC battery performance can change depending on the quality of the battery, how well maintained and the ambient temperature.
HOW EASY IS IT TO FIT AN INVERTER?
Fitting an inverter is very simple, on the small units (100, 150 & 300 Watt) you quite simply plug straight into a cigarette lighter socket the 300 watt also comes with direct to battery lead, switch the unit on and you are ready to plug your appliance in.
The larger units (350, 500, 1000, 1200, 1500, 1800, 2000, 2500 & 3000 Watt) all need to be connected directly to the DC batteries using the supplied pre made DC cable.
N.B It is essential that the DC lead on the larger units remains as short a distance from the DC batteries as possible, always use the supplied cable.
Always mount the inverter in a well-ventilated and more importantly dry place i.e. locker or engine room. Always ensure all connections are secure before use, and that you have sufficient DC power to run the appliance needed
If you are still unsure of which one would suit your needs, please just call us (0113 252 2900) and let us advise you of the best model for you.
Q. Do Solar Panels Work ?
A.
Yes they do... these are some of the most successful examples where they provide power away from a mains supply, communications satellites in space, illuminated navigation buoys, irrigation pumps in remote areas, radio and monitoring equipment in remote areas.
How can they help on my Caravan or Motorhome ? Quite simply by charging the battery(s) during daylight hours. They work at their best in bright clear sunshine, most high quality solar panels will still produce a useful charging current even in cloudy conditions.
What size solar panel is required on a Caravan or Motorhome ?
To some degree this is the "How long is a piece of string" question. As a general guide, most owners would want to try to balance the power produced by a solar panel with their average daily 12 volt power consumption. Average consumption is also a wide question, generally it is in the region of 10 - 20 ampere hours (Ah) per day from the leisure battery. (Batteries are rated in ampere hours, 45, 60, 75, 90 amp hour, this describes the storage capacity of the battery). A 50 watt solar panel will produce up to 3 amps (A) per hour in bright sunny conditions. On a good sunny day, allowing for the changing position of the sun in the sky, low in the morning and evening, overhead in the middle of the day, you might expect this 50 watt panel to produce 14 to 18 Ah of battery power. As previously stated, most solar panels will still produce power in less than ideal conditions.
The following illustration shows how much difference a solar panel would make even if it were only able to produce half of it's rated maximum output.
To help increase your understanding of the flow of power from a solar panel the next illustration shows an approximate guide to current produced by a 50 watt solar panel during a bright summer day, from 4:00am to 9:00pm.
What Different Types of Solar Panels are available?
There are two basic types of cells used in the manufacture of most modern general purpose solar panels, these are crystalline (monocrystalline / polycrystalline) or thin film. Both produce similar outputs in sunny conditions, although thin film cells generally perform better in overcast weather. The only down side of thin film solar panels is their size and weight, a much greater area is required to equal outputs of crystalline panels.
The total range of different types of construction, shapes, sizes and outputs could become very confusing for the inexperienced. Solar panels from Germany, Spain, Japan, Croatia, Australia, America, Mexico and yes even Britain.
Many of these have been tested by Solar Solutions and selected for the caravanner and motorcaravanner. As previously suggested the required output of your solar panel(s) would mainly be determined by your average 12V power consumption. There are often occasions when size and weight are important considerations, these can be accommodated from our range.
What Other Equipment is Required in a Solar Panel System?
Most solar panel systems will require a voltage regulator (controller) to protect the battery(s) from overcharging. Solar panels can produce up to 18 volts, this would damage a 12V battery if allowed to continue unchecked for a long period. A regulator will allow the battery to charge at a maximum of around 13.5 to 14.0 volts, sufficient to achieve a good level of charge within the battery without causing damage. We have regulators available to cope with solar panel power outputs up to 60 amps, the smallest model is suitable for panels up to 4.5 amps, followed by 6.5A, 10A, 12A, 16A, 20A, 25A etc., on to 60A.
The battery is a vital part of any system, as with the correct selection of a solar panel, it is also wise to try to match the battery storage capacity to your average 12V power consumption and production of power from your solar panel. It’s unlikely that much 12V power will be consumed during daylight hours, therefore it is important to have enough batter capacity to store the power produced by your solar panel. This capacity should be balanced to cope with power needs in the evenings and at times of poor cloudy and overcast conditions when the solar panel output is reduced. Most caravans/motorhomes have only one batter of around 70-90Ah, to make the best of solar panel system it is a good idea to increase the battery storage capacity to a minimum of around 150Ah.
This can normally be achieved by doubling up two 75Ah batteries and wiring them in parallel (positive to positive and negative to negative). If the battery compartment is not big enough for two batteries the second one can be placed in any convenient position, e.g. under a seat, in the bottom of a cupboard, safely mounted in a plastic battery box. Monitoring equipment is entirely optional in a solar panel system, although it is helpful to be aware of the charging current flowing from the solar panel(s) and voltage of the battery. Our most popular ammeter and voltmeter is a combined instrument with a large liquid crystal display (LCD), a push button changes the reading from current flowing to battery voltage. Some of the regulators of 12 Amps and above are available with built-in LCD ammeter/voltmeters.
It is worth noting that when using a low output solar panel, not permanently fitted to a caravan or motorhome (left outside only when on-site), a regulator would not be necessary. You are the regulator, as you will only use the panel when you feel you need it and put it away when you do not. The time to be concerned about a solar panel causing damage to a battery, by overcharging, is when the caravan or motorhome is left parked with no 12V power being consumed, this is when a regulator must be fitted.
How Easy Is It To Fit and Wire A Solar Panel System?
When you purchase a solar panel system or individual system component, it will be supplied with all fitting and wiring instructions as required. Generally, it is not too difficult to fit an average system, although to do the job properly can be quite time consuming. We can offer a fitting service for those not prepared to get involved, for those who like to carry out their own installations, the following is a guide to the basic steps.
STEP 1 : Determine where each of the components are to be fitted. Let’s assume the solar panel will be fitted on the roof, either directly to the roof skin, to the top of a Top-Box, to the bars of a roof rack or any other ingenious position. Wherever you decide, make sure you minimize the possibility of shadows over the panel(s) from any other equipment fitted to the roof. You must consider how/where the cable will enter the inside of the vehicle and the route of this cable to the regulator and monitoring equipment (if fitted).
STEP 2 : Wiring…….it is normally unnecessary to run new cables to the battery(s) as most vehicles have a 12V electrical control panel already fitted with a cable suitable to carry the charging current back to the battery. The cable from the solar panel and regulator can normally be routed through cupboards. As previously mentioned, wiring diagrams are supplied with all equipment.
STEP 3 : Fitting the solar panel…..in our experience the most popular place to mount the panel(s) is directly to the roof skin. It does not matter what material the roof is made of, panels can always be successfully attached providing you use the correct method and fitting materials. It is advisable to fit the panel(s) leaving a gap underneath to allow excess heat to dissipate away during very hot conditions. Surprisingly, solar panels actually lose efficiency if the cells get too hot. As a general guide, the gap underneath needs to be ½“ or more. The following sketches show the four most popular methods of attachment.
Many owners are concerned about making holes in the roof to attach the panel(s) and when passing the electrical cable into the vehicle. We have successfully used a very reliable adhesive / sealer called SIKAFLEX 291. This product has established an excellent reputation in marine and industrial applications and is far more suitable than a silicone sealer. Effectively you can stick the brackets or battens to the roof. We prefer to be doubly sure by also using screws or rivets through into the roof backing material, when using the ally bracket method (A). The SIKAFLEX 291 will ensure a good seal around the fixings and also around the cable, if it enters the vehicle through the roof. If you prefer to use the adhesive / sealer only, without screws or rivets, it is advisable to use a longer mounting bracket than shown in Fig : 3. Always remember to cover any exposed cable on the roof, it should be protected from the harmful rays from the sun. White plastic conduit is very cheap from the electrical section of stores such as B & Q. This can also be stuck down with SIKAFLEX 291. Whenever possible, we try to pass the cable through the roof directly under the solar panel, the panel then protects the cable.
You Can Save Hundred of Pounds With Solar Panels If that has caught your attention, read on. Some of us will often choose a campsite for the convenience of using the hook-up facility. During colder months this may well be necessary, during the warmer times of the year a site with less facilities, or even a peaceful farm site may see more attractive. This is where the major savings can be made, in dramatically reduced site fees and no electricity charge, but only if your vehicle is equipped to provide you with sufficient 12V power, without hook-up. The solar panel systems referred to in this brochure, along with adequate battery storage capacity, would relieve the need for hook-up for most of us.
Q. Smart Fuel Cells
A.
The Technology
Fuel Cells convert chemical energy directly into electricity. This direct conversion makes fuel cells highly efficient. The deciding technical difference of the fuel cell in comparison to conventional batteries is the separation of energy conversion and energy storage. The fuel cell will produce electric current continuously as long as gaseous or liquid energy sources are supplied.
The energy conversion of fuel cells for the Smart Fuel Cell systems is based upon a patented technology. This technology is the key feature that makes the miniaturized design possible. At the same time, the simplification of the fluid supply, the sealing concept and the electrical connection, are high priorities. In addition, cost efficient materials and mass production methods are used to enable an economical manufacturing of the Smart Fuel Cell technology.
"Active Crossover Control" by SFC allows to utilize crossover when it is beneficial, and to almost eliminate it when it is not desired. As a result, SFC systems feature a maximum in reliablity, efficiency, and dynamic response.
This know-how enabled SFC to establish a unique technological lead in the field of fuel cell systems for wireless devices.
Mode of operation
All SFC fuel cells are direct methanol fuel cells (DMFC):
On the anode side, a methanol-water mixture is supplied to the cell by the internal fluid management. One of SFC's unique capabilities is the use of neat (100%) methanol as the fuel in the cartridge. The cathode side is supplied with air. Both, the anode and the cathode are connected through an electric circuit. In contact with the platinum catalyst methanol is converted into carbon dioxide (waste gas), protons and electrons. The electrons circulate from the anode side to the cathode via the electric circuit, while the protons pass through the membrane which divides the cell. On the cathode side, the protons, electrons, and the oxygen react to form pure water.
Due to the heating of the fuel cell while operating the evolving water is emitted as water vapor. Another by-product is a small amount of carbon dioxide. The overall amount of by-products equals the respiratory exhalation of a small child while playing.
The SFC Fuel Cartridge
TÜV-approved - All SFC fuel cartridges come with TÜV-Product-Service’s seal of approval. SFC fuel cartridges were designed to the highest safety standards right from the start. For the containers, we chose a particularly impact-resistant material. All SFC fuel cartridges are equipped with a specially designed safety valve.
Safety Valve - All SFC fuel cartridges are fitted with a safety valve to prevent methanol from escaping. It only opens if the cartridge is connected to an SFC fuel cell. Removing the cartridge reseals the valve hermetically, preventing users from ever coming into contact with methanol. It’s a lot safer, cleaner and easier way to refuel than filling gasoline-powered generators
Methanol - an environmentally friendly fuel
Methanol is an environmentally friendly fuel that also occurs in nature. It is water soluble and biodegradable. The approved fuel cartridges may be transported and stored anywhere so there are no unpleasant odors to spoil your vacation.
In contrast to hydrogen, which needs to be stored at high pressure, methanol comes in easy-to-use, rugged safety containers. Methanol is a liquid and is therefore safe, easy, and economic to handle. Its extraordinarily high energy density allows SFC fuel cells to operate a very long time at minimal weight and volume.
SFC fuel cartridges are available anywhere in the world and may be sent via air-freight, something that is currently unthinkable for fuels such as hydrogen.
All these properties combine to make methanol the ideal fuel
Back to EFOY Product Page:
http://www.transleisure.co.uk/product_list.asp?cat1=21&cat2=19
Q. What is Phantom?
A.
Phantom is a range of vehicle tracking devices, security measures and services that uses the GPS satellites system to provide real-time positions for your vehicles.
Why should I fit Phantom?
Do you value your vehicle? Then you should fit a security tracking device. Phantom is vehicle tracking of the most sophisticated type based on GPS and GSM technologies.
What can I fit Phantom to?
Lots of things. We currently have thousands of Phantom devices fitted to motorhomes, caravans, cars, motorbikes and plant equipment.
Where is Phantom fitted on my vehicle?
The Phantom is fitted discretely and covertly to your vehicle by the installer so that you won't be able see any evidence that the unit is there. Documentation will be supplied which explains what the unit does, how it does it and what you should do in the event of the theft of your vehicle. You will also be given a certificate of installation, which you should keep. Your insurance company may require a copy of the certificate as proof that you have a Phantom fitted prior to allocating a discount to your policy.
Can you see Phantom once fitted?
No, but, if required, we can supply window stickers that show that the vehicle is protected by an anti-theft tracking device.
Is there a monthly subscription?
No. Unlike our competitors we only charge either a yearly subscription or five year subscription. There are no other hidden or extra charges!
Is there an annual subscription fee?
Yes. £99.00
If I buy a new vehicle what happens? Can I transfer the unit? What about my subscription?
Yes both unit and subscription can be transferred to your new vehicle. You pay a re-registration fee of £35 and we handle everything at our end.
I go to Europe - what happens if my vehicle is stolen there?
Both Phantom units work on mainland Europe and we do not charge an extra subscription to do this.
Is there a warranty with the product?
Yes. We provide a twelve month warranty with every Phantom unit.
Are there any other benefits?
Yes! Because Phantom is Sold Secure 'Gold' approved and 'Q Class Listed' by the Thatcham Motor Insurance Repair Research Centre you can get considerable insurance policy discounts for having a device fitted to your vehicle. This effectively reduces the cost. Also, because of the way the Phantom unit works the police do not need to use a dedicated 'tracker' equipped vehicle to locate a stolen vehicle, improving the chances of its recovery. Your Phantom device can also be transferred from one vehicle to another so you don't have to buy a new device for each new vehicle. The Phantom Target can be tracked outside of mainland UK unlike some other tracking systems available.
How is the location calculated?
Phantom devices incorporate a GPS unit that uses the network of GPS Satellites to provide a standard Latitude/Longitude position along with time, date, height above sea level and speed.
How is this location conveyed?
Via the GSM mobile phone network in an encoded message.
How accurate is the Phantom unit?
The message that comes back provides enough information to place your vehicle on a map to an accuracy of within three metres.
Can Phantom track in real-time?
Yes. We locate a vehicle as and when needed. In the event of a theft we provide the police in real-time of all its movements.
How long does it take to locate an vehicle?
A location can take between thirty and sixty seconds.
Is there battery backup?
Yes. If the power to the unit is cut the unit's battery back-up will trigger and give power for a number of hours - typically up to 48 hours. More than enough to locate even a moving vehicle.
What is the power consumption?
When the unit is in sleep mode it uses up to 12mA average. When in full tracking mode it uses from 120mA to 180mA.
What should I do if my vehicle is stolen?
Should your vehicle be stolen you should, firstly, inform the police and obtain a crime reference number. You should alert our call centre. While you are reporting the theft we will locate the vehicle. We then liase directly with the officer in charge in the relevant control centre to retrieve the stolen item. We get a great response from the police as we are presenting them with a crime and with an immediate solution! They do not have to send a dedicated 'tracker' equipped car to find your stolen vehicle.
Where can I have my Phantom fitted?
We can have the Phantom device fitted to your vehicle on-site, at your dealer or at your home by one of our network of mobile installers.
What is Sold Secure?
Sold Secure is a non-profit making company dedicated to reducing the risk of crime by the assessment of security products in the caravan industry.
Sold Secure was established in 1992 by Northumbria and Essex Police with the help and backing of the Home Office. Sold Secure is now administered by the Master Locksmiths Association and works from purpose built laboratories in Daventry.
The centre has close ties with a number of constabularies and insurers who provide regular information regarding the methods of theft and the tools utilised by criminals in their areas. This helps to maintain up to date specifications and means security products can be assessed in the light of the risk they are likely to encounter when in use. Now products are tested by a highly motivated team of professional locksmiths under the direction of the Chief Executive, Dr Martin White. A small board of directors meet on a regular basis to administer the scheme and move the process forward in keeping with modern theft methods.
Sold Secure's only source of income is from the fees it levies to undertake its work. However, as the company does not have to pay dividends to shareholders it is able to offer its services at very competitive rates. All surplus income is reinvested in crime prevention.
Manufacturers and suppliers can apply to have their products approved by Sold Secure. Products which have been satisfactorily assessed may bear the Sold Secure Quality Mark. Information on these approved products is circulated by Sold Secure to crime prevention officers, insurance companies, the media, the Home Office and the public, and is available free to those who require it.
What is Thatcham MIRRC?
Thatcham MIRRC was established by the British insurance industry in 1969 as the Motor Insurance Repair Research Centre. Thatcham has an international reputation as a centre of excellence. Traditionally an independent, non-profit making accident repair research centre, Thatcham is a world leader in vehicle security testing, safety research on whiplash, and a leading training provider in Europe for the body repair industry. A founder member of The Research Council for Automobile Repairs (RCAR), an international body of insurance sponsored repair research centres, of which there are currently 24 in 17 countries.
At the start of 2004 Thatcham became a member of the European New Car Assessment Programme (Euro NCAP). Euro NCAP’s established and unrivalled reputation as one of the world’s leading motor vehicle safety bodies, offers invaluable advice and test results direct to consumers.
Jointly owned by members of the ABI (Association of British Insurers) and LMUA (Lloyd's Motor Underwriters Association), Thatcham is partly funded by a levy on these member insurance companies. All UK motor insurers contribute to and benefit from Thatcham's work.
Thatcham test and rate security products in the following way:
Q class: Non categorised (ranging from GPS Tracking systems to Glass Security Etching) Category 1: Combined Alarm and Immobiliser Category 2: Electronic / Electromechanical Immobiliser Category 2: Alarm Upgrades (general application) Category 3: Mechanical Immobiliser
Back to Product http://www.transleisure.co.uk/product_list.asp?cat1=22&cat2=23
Q. Fitting a Rear View Camera System
A.
How easy is it to fit a rear-view camera system?
Fitting a rear-view camera system is well within the capabilities of anyone with basic technical ability and the correct tools. The hardest and most time-consuming part of fitting one is usually running the cable which connects the camera to the monitor. The camera gets its power from the monitor and therefore does not need to be connected to a power supply. The monitor has to be connected to 12V or 24V supply and that's about it. Full instructions are included with all our kits.
Where's the best place to mount the camera?
The best mounting place for the camera is high as possible. This high position gives good all round visibility and very good perspective of how close you are to objects. Where as fitting a camera low down doesn't give any perspective of how close you are to possible dangers.
Where's the best place to run the cable between the camera and the monitor?
With the camera mounted up high, it's possible to use plastic mini trunking on the roof. It can be glued using some silicone sealer. There are often groves in the roof which you can sit the trunking in, which helps keep it all neat. Run the cable as far as possible towards the front of the vehicle, then through the roof in to the top of a cupboard. Run down the inside of the cupboard then under the carpets to the dashboard, or go through the floor, along the chassis in to the engine bay, then in to the back of the dash board. Make sure you seal any holes to last.
The legality of rear-view camera systems
When being used in the same way as a rear-view mirror would be, a rear-view monitor is absolutely legal. Be careful, however, that the monitor does not obscure the driver's vision as that could constitute an offence.
Q. Top Boxes and Back Boxes
A.
| 1. HOW DO YOU FIT AN ULTRA-BOX TOP BOX? | |
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All Fiamma roof boxes come complete with installation brackets ideal for mounting to Fiamma Fixing-Bar Pro and Set Fixing-Bar Pro. Essentially the kit consists of U-bolts, which pass under the roof bars and pass up into the roof box, through a galvanized steel plate and then secured with bolts. It is possible to mount an Ultra-box directly to the roof of a motorhome but we would not recommend this method of installation unless absolutely necessary and the work was carried out by a qualified fitter. It is necessary to drill the Ultra-box as part of the installation process. There are 5 Fiamma top boxes in the range, Ultra-box Top 1, 2 and 3 and the Ultra-box Sport Top and Sport Pro, all of which are side opening with the exception of the rear opening Ultra-box Sport Top. | |
| 2. HOW DO YOU FIT AN ULTRA-BOX BACK BOX? | |
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Fiamma Back Boxes are supplied with fixing brackets for easy installation to any Fiamma Carry-Bike, with an additional kit available for wall-mounted installation. The standard installation kit essentially consists of U-bolts, which clasp around the Carry-bike frame, passing into the box, through a galvanized steel plate and then secured with bolts. The Fiamma Wall Box Kit takes the place of the Carry-bike by offering two aluminium L-shape sections for the Ultra-box back box to secure to. The Wall Box Kit like the Carry-bike is bolted through the rear wall of the motorhome. It is necessary to drill the Ultra-box as part of the installation process. There are 4 Fiamma back boxes in the range, Ultra-box 180, 320, 360 and 500, each is fitted with a safety net for safer transportation of luggage. | |
| 3. HOW DO THE FIAMMA ULTRA BOXES DIFFER FROM ORDINARY CAR ROOF BOXES? | |
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Fiamma Carry-Boxes are made of superior quality ABS-Plus which, gives greater resistance to shock and extreme weather conditions, with high-thickness UV protection to prevent the deterioration of their quality as they age. Fiamma boxes have a watertight foam seal and most boxes are fitted with a reinforced aluminium structure for improved box form and stability. Gas strut assisted opening for greater control and Polar white finish. Generally speaking they are tougher and heavier than your average car roof box, the average car roof box would be fitted only when it was required whereas, Fiamma Ultra-boxes tend to remain fitted all year round. Car roof boxes tend to be much lighter and more aerodynamic than motorhome roof and back boxes, this said the Ultra-box sport Top and Sport Pro would make an ideal roof box for perhaps a 4x4, MPV, estate or larger family car. | |
| 4. WHAT IS THE MAXIMUM LOADING CAPACITY OF AN ULTR-BOX? | |
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There are no weight restrictions as such that apply to the Ultra-box Top boxes themselves but it is extremely important that you check your motorhome handbook to ensure that the roof loading capacity is not exceeded. Always distribute the load evenly throughout the box and secure loose items inside if necessary. Back boxes are more sensitive when it comes to weight restrictions, this is because the rear wall is not as strong as the roof section and weight is transferred to a different part of the vehicle. If the Ultra-box back box is going to be fitted to a Carry-bike make sure the net weight including the box does not exceed the Carry-bikes maximum weight restriction. This should be no more than 60 kg and on many models will in fact be far less. If using the Fiamma Wall Box Kit we recommend you use precaution as every motorhome will have a maximum weight it can tolerate, which will depend largely on the vehicles construction, age and condition. A good indicator is to find out, which model of Carry-bike your motorhome would suit and stick to the weight restriction set by that carrier. If in any doubt we recommend you seek the advise of a qualified engineer. | |
| 5. HOW SECURE IS THE ULTR-BOX? | |
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All Ultra-boxes are fitted with at least one lock, which prevents them from being opened by an opportunist thief. An Ultra-box is extremely robust and it would take a lot of force to smash an entrance, without making a considerable disturbance. The Ultra-box itself would be very difficult to steal as the box would need to be opened in order to undo the installation kit. To date I have not heard of the theft of an Ultra-box or its contents, this doesn't mean to say thefts don't occur but I can confidently say that it is relatively rare. | |
| 6. ARE SPARE PARTS READILY AVAILABLE FOR THE ULTRA-BOX RANGE? | |
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Fiamma spares are available throughout the product range and in the case of the Ultra-box, are available for models which are over 10-years old! |
Q. A Frames and Towing a Car
A.
Note on A-Frames and Dollies, issued by the Department for Transport
When an "A" frame is attached to a vehicle (e.g. a motor car) and towed by a motor vehicle (e.g. motorhome) we believe the "A" frame and car become a single unit and as such are classified in legislation as a trailer. As a consequence the car and A-frame are required to meet the technical requirements for trailers when used on the road in Great Britain. These requirements are contained within the Road Vehicles (Construction and Use) Regulations 1986 (SI 1986/1078) as amended (C&U) and the Road Vehicles Lighting Regulations 1989 (SI 1989/1796) as amended (RVLR).
Trailers having a combined axle mass not exceeding 750kg are not required to have brakes fitted. However, if the trailer (regardless of mass) is fitted with a braking system, then all brakes in that system must operate correctly. The regulations do not include design constraints on how this should be achieved but, for example, it could be met by direct linking of the trailer brakes to the brake system of the towing vehicle or by automatic inertia (overrun) operation via the towing hitch. Inertia systems can only be used for trailers with a maximum combined axle mass of 3500kg.
Regulations 15 and 16 set out the braking requirements - including minimum braking efficiencies for trailer brakes. Subject to certain age exemptions, the regulation requires the braking system to comply with the construction, fitting and performance requirements of European Community Directive 71/320/EEC along with its various amending Directives. The most recent consolidated directive is 98/12/EC. Alternatively the braking system can comply with the corresponding UNECE Regulation No.13.09.
In addition, C&U Regulation 18 requires the braking system to be maintained in good and efficient working order. If the brakes of the towing vehicle do not directly operate the trailer brakes the use of an inertia (overrun) system is acceptable. If the trailer braking system has power assistance (i.e. servo or full power) it is likely that this assistance will be required while in motion to meet the required braking efficiencies. This is because once the vacuum reservoir is depleted it is possible that the brakes will not meet the braking efficiency. To prevent the trailer being used illegally a remote vacuum pump, powered from the tow vehicle, could be installed to recharge the reservoir, alternatively a source could be made available from the tow vehicle. From 1 October 1988 the inertia braking system was required to allow the trailer to be reversed by the towing vehicle without imposing a sustained drag and such devices used for this purpose must engage and disengage automatically. This will be very difficult to achieve on an "A" frame using an inertia (overrun) device.
Other provisions from Regulation 15 and Regulation 86A of C&U require the fitting and use of a secondary coupling system in which the trailer is stopped automatically if the main coupling separates whilst the combination is in motion. Alternatively, in the case of trailers up to a maximum mass of 1500kg, the drawbar must be prevented from touching the ground and the trailer able to retain some residual steering.
Whilst being towed, trailers are subject to the relevant requirements given in RVLR, including the use of triangular red reflectors. There would be further requirements for the display of the appropriate number plate, etc.
The use of "dollies" is intended for the recovery of broken down vehicles, not for the transportation of a vehicle from "A" to "B". Under Regulation 83 of C&U a motor car is permitted to tow two trailers when one of them is a towing implement and the other is secured to and either rests on or is suspended from the implement. Therefore as a trailer if the maximum laden weight of the dolly exceeds 750 kg it must be fitted with operational brakes, additionally the brakes on the wheels of the second trailer (the towed car) must work and meet the specified requirements. Again this would be very difficult for the rear brakes of a motor car, on their own, to meet the 50% braking efficiency required for a trailer. The dolly would also be required by Regulation 22 of C&U to be fitted with suspension. Regulations 19 and 22 in C&U permit a broken down vehicle to be recovered without complying with these requirements. However, there is further legislation under the Road Traffic Act that introduces a limitation on the maximum speed that the combination can be driven; this is 40mph on motorways and 20mph on other roads.
We do not supply copies of legislation but I have included some information on various sources where they can be obtained. If you would like to purchase printed copies of Statutory Instruments these are available from TSO:
The Stationery Office Tel: 0870 600 5522
PO Box 29 Fax: 0870 600 5533
St Crispins e-mail: book.orders@tso.co.uk
Duke Street online ordering: www.tso.co.uk/bookshop
Norwich NR3 1GN
Alternatively you can consult "The Encyclopaedia of Road Traffic Law and Practice" published by Sweet and Maxwell. This publication is updated regularly and is available in most city reference libraries.
EU Directives can be found at:
http://europa.eu.int/eur-lex/en/search/search_lif.html
UN-ECE Regulations can be found at: http://www.unece.org/trans/main/wp29/wp29regs.html
From the above I hope it is clear that we believe the use of "A" frames to tow cars behind other vehicles is legal provided the braking and lighting requirements are met. However, while this is our understanding of the meaning of the Regulations, it is only the Courts which can reach a definitive interpretation of the law.
Alan Mendelson
Primary Safety Branch
Department for Transport
